BDO hotline – A satisfying customer service

BDO has been around since 1894, and they have grown to be one of the largest banks in the Philippines today. They offer a wide range of services, including personal banking like loans and credit cards, corporate banking like payroll management and trade finance, and investment banking such as private equity funds and brokerage accounts.

If you are looking for more details on the BDO hotline contact and all information about their services, You’re in the right place! This blog post will provide you with all of the information that you need!


BDO Unibank.

BDO Introduction

BDO Unibank is a financial service provider in the Philippines that provides banking and finance to customers. Headquartered at Makati, BDO has been around since 1968! It is also known as Banco de Oro (BDO).

Some of its subsidiaries are BDO Private Bank, BDO Life, One Network Bank, BDO Foundation, BDO Nomura, and BDO Capital. There are 1,100 branches and 3 600+ ATMs in BDO’s network.

Many regard BDO bank as one of the most extensive services in the Philippines that provides loans, asset management, banking services, deposits, insurance, and credit cards. Private banking, investment banking, and loans solutions are also available for any size of business.

Moreover, you can easily find a BDO Unibank ATM or branch anywhere or choose to get access to it via its website. Customers can conveniently create an account on their online website and have the right to access some services such as Checking Account, Time Deposit, and Peso Savings Account.

Credit card or loan application, transaction history, paying bills and sending money, account balance checking are all the services offered to customers via e-banking.  

You can reach the bank customer service if you have any questions or need more information about new branch locations, credit card payment, online banking, etc.


Contact their hotline for more assistance.

See also: BDO Credit Card – What Benefits Does It Offer?

BDO Hotline Information

In case you need to contact BDO, here is some helpful information to get access to their service:

BDO Corporate Center

7899 Makati Avenue

Makati City 0726, Philippines

Trunkline: (+632) 8840-7000

BDO Contact Center

Metro Manila:                   (+632) 8631-8000

Domestic Toll-Free Nos: 1800-10-631-8000 (PLDT)

                                           1800-3-631-8000 (Digitel)

                                           1800-5-631-8000 (Bayantel)

                                           1800-8-631-8000 (Globelines)

                                   AMEX: 1-800-10-8141700 (PLDT)

International Toll-Free Nos.:  IAC +800-8-631-8000

AMEX Personal Cards:(Intl. Access Code) +800-8-8141700

AMEX Corporate Cards:(Intl. Access Code) +800-8-8407400


BDO Facebook Messenger

BDO Unibank is always ready to help you out with your top concerns regarding digital banking, credit card status, and remittance requests. Chat with them on Facebook Messenger for instant answers!

Looking for the BDO Unibank account? Look no further with Facebook Messenger. Just send your message, and they will connect you!  Contact them via this link:

BDO Facebook Messenger

BDO provides the best customer service.

See also: What is BDO swift code and how to use it?

What Are The Services You Can Receive When Contacting BDO Hotline?

Here in this section, we will list down some services you can get once you contact the BDO hotline:

Helping self-services

The Personal Online Banking and Mobile App offer debit card lock/unlock, send money, pay bills as self-services. You can also change your password or start a new one!

Lost/stolen card, transaction disputes, or incidents of potential fraud inform

If you have lost or switched to a new card and want it reported, contact the Customer Service Hotline at 8631-8000 or via the email channel. For other questions on the security management of your account(s), please visit their Online Banking website.

Also, we would like to remind you that the BDO email channel is currently dedicated exclusively to reports of lost or stolen cards, disputes over transactions, and incidents involving potential fraud.

In the email subject, type “Bank” for a savings account, checking account, or other banking-related issues. Or else, indicate ”Credit Cards” on matters related to your Credit Cards.

Suspicious transaction alert

BDO monitors transactions for customers to ensure their safety.

If a suspicious transaction is detected, BDO will send an alert notification and the cardholder’s registered mobile number along with it. The bank will also provide information about where they were charged, including what was bought at which merchant. Cardholders can then verify this by texting back “yes” if everything seems legitimate or “no” otherwise after being prompted on SMS!

The BDO Customer Contact Center Hotline is open 24/7 for all your banking needs. If you didn’t make any transactions, don’t hesitate to call them at (02) 8631-8000 or send a message through Facebook messenger with the blue verified checkmark!

24:7 Customer Contact Center Hotline bdo

24/7 Customer Contact Center Hotline.

The bank will temporarily lock your card if it detects suspicious activity. To reactivate, visit BDO’s official website or use the mobile app to get a temporary password from either of these options:

  • Clicking “Cards”
  • Then selecting “Credit Cards”
  • Going down past Card Services, and clicking Activation under that heading in addition to sliding on an unlock switch next time you open up Digital Banking!

Besides, you can also choose to call the hotline (02) 8702 6888 or text UB YES and send it to 225678.

Is BDO Customer Service Good?

Filipino clients of BDO Unibank, Inc. rated them as the most satisfying bank in a recent Filipino Reader’s Digest survey.

As the winner of the first-ever Quality Service Awards, the Bank received four accolades. In Personal Banking and Business Banking categories, they were awarded golds as well as silvers for Home Loan & Internet banking, respectively!

More specific about this award: A survey was conducted by the partnership between Catalyst Research and Reader’s Digest to measure the satisfaction and personal experiences of consumers on various services offered by providers in different industries like insurance, banking, remittance, etc.  

The Quality Service Awards are a great way to honor companies that provide an excellent customer service experience. Firms can be ranked based on their rating in 30 different industry categories, with Gold Awards as the top one, and Silver Awards are given to those ranked after that.

A consumer who participated in the survey indicated more about their experience with BDO. He revealed his satisfaction with the fast and professional services at BDO. Overall, BDO is undoubtedly a reliable bank that always ensures to provide customers with the best customer services.

BDO customer services are always ready to assist you

BDO customer services are always ready to assist you.

Final Thoughts

As you can see, the BDO offers many different services and has an excellent customer service team that’s there to help you! If there’s anything that you need, don’t hesitate to reach out! You can contact them via the BDO hotlines we provided aboved. Thank you for reading this post, and we hope it was helpful!

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